Terms and Conditions for Bermondsey Man And Van Services

These Terms and Conditions set out the basis on which Bermondsey Man And Van provides removal, delivery, transport, loading, unloading and related services within the United Kingdom. By making a booking, you agree to be bound by these terms. Please read them carefully before confirming any job, as they form the agreement between you and the service provider. In these terms, references to “we”, “us” and “our” mean Bermondsey Man And Van, and references to “you” or “customer” mean the individual or business booking the service.

These terms apply to all bookings unless we agree otherwise in writing. They are designed to be fair and to make clear what each party must do before, during and after the job. If any part of these terms is found to be unlawful or unenforceable, the rest will continue to apply. No change to these terms will be effective unless confirmed by us in writing.

The man and van service may include domestic moves, office transport, single-item collections, appliance handling, furniture relocation, and other general removal work agreed at the time of booking. Any service not specifically included in your quote or booking confirmation is outside the standard agreement unless we accept it later. For clarity, any reference to a Bermondsey man with van service should be understood as a flexible transport and labour service subject to availability, access conditions and the details supplied by the customer.

Booking Process

All bookings must be made by providing accurate information about the job. This includes the collection and delivery points, the type and number of items, access conditions, stair or lift use, parking restrictions, estimated loading time, and any special handling needs. Quotes are based on the information you provide. If the details change, we may revise the price, the vehicle size, the number of crew members, or the time required to complete the work. A quote is not a fixed booking until accepted and confirmed by us.

We may offer estimates by phone, email, text message, or other written communication. An estimate is based on the expected scope of work and may change if the job differs from what was described. A booking becomes valid only when we confirm it and, where applicable, receive any required deposit or payment in advance. We reserve the right to refuse a booking where the work is unsafe, unlawful, impractical, or outside our service scope.

You are responsible for ensuring that the items to be moved are ready at the agreed time and that access is available. This includes ensuring keys, entry codes, permits, or any other required permissions are in place. If our team is delayed because of inaccurate information or lack of access, waiting time charges may apply. If the delay becomes excessive, we may treat the booking as cancelled by you and charge in accordance with the cancellation provisions below.

Payments and Charges

Unless otherwise agreed, payment is due immediately upon completion of the service. We may accept card payments, bank transfer, cash, or other methods stated at the time of booking. For certain jobs, we may require a deposit or full prepayment to secure the date and time. Any deposit requested is non-refundable except where we cancel the booking or otherwise agree in writing.

All prices are based on the agreed service description and may be subject to additional charges if the actual job differs materially from what was booked. Examples include extra floors without lift access, additional items, long carrying distances, waiting time, failed parking arrangements, dismantling or reassembly not previously included, and the need for larger vehicles or extra labour. Any such charges will be communicated as soon as reasonably possible.

Invoices, where issued, must be paid by the due date shown. If payment is not made on time, we may charge interest on overdue sums at the statutory rate and recover reasonable debt collection costs. Title to any goods supplied by us, where relevant, remains with us until full payment has been received. We may suspend or refuse future services where there are unpaid balances or disputed amounts unrelated to our performance.

Cancellations, Rescheduling and Delays

You may cancel or reschedule a booking by notifying us as soon as possible. Charges may apply depending on how much notice you give and whether we have already allocated time, staff, or a vehicle. If you cancel after we have started travelling to the job, arrived at the address, or begun loading, you may be charged a reasonable cancellation fee based on the time and costs already incurred. Any deposit paid may be retained to cover administrative and scheduling losses.

Where we need to cancel or reschedule due to operational issues, vehicle problems, illness, adverse weather, traffic disruption, safety concerns, or events outside our reasonable control, we will aim to notify you promptly and offer an alternative date or time where possible. We will not be responsible for indirect losses arising from a cancellation or delay, provided we act reasonably and in good faith.

If the customer is not available at the agreed time, or if the property is inaccessible, we may wait for a reasonable period and then leave or rearrange the job. In either case, charges may still apply. If you ask us to continue beyond the agreed time, additional hourly or part-hourly charges may be applied. Where a booking is postponed by the customer, any agreed rates may need to be reviewed if the new date falls outside the original service conditions.

Customer Responsibilities

You must ensure that all items are packed suitably unless packing is expressly included in the booking. Fragile items should be protected appropriately. You should also remove or secure loose contents, drain liquids where appropriate, and disconnect appliances safely before the move unless we have agreed to do so. We are not liable for damage resulting from poor packing, hidden defects, unsecured contents, or pre-existing weakness in furniture or goods.

It is your responsibility to tell us if any items are particularly heavy, hazardous, valuable, irreplaceable, or difficult to move. Certain goods may require special handling, and some items may not be accepted at all. These can include dangerous substances, illegal goods, live animals, perishables without prior approval, and any items that pose a risk to health, safety, or legal compliance. We may refuse to move items that create an unacceptable risk.

Where parking restrictions apply, you must arrange suitable parking or provide correct permits if required. Any parking fines, penalty notices, clamping fees, or congestion-related charges caused by your failure to arrange access may be passed on to you, unless the issue is caused solely by our own fault. You must also ensure that the information you give us is accurate and complete. If you do not do so, we may revise the booking, recover extra costs, or refuse service where appropriate.

Liability and Claims

We will use reasonable care and skill when carrying out services. However, our liability is limited to the extent permitted by law. We are not responsible for losses that are not reasonably foreseeable, for business interruption, for loss of profit, or for indirect or consequential losses. Nothing in these terms excludes or limits liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded.

Claims for damage or loss must be reported to us as soon as reasonably possible and, where practical, before the end of the job. You should inspect your goods promptly after delivery. We may ask for evidence such as photographs, proof of ownership, purchase receipts, or repair quotations. Any claim must be supported by reasonable evidence and must be made within a reasonable time. Failure to report issues promptly may affect our ability to investigate and may reduce or remove any remedy available.

Where we are liable for proven damage to items directly caused by our negligence, our liability may be limited to the repair cost, the replacement cost, or the market value of the item, whichever is lower and reasonable in the circumstances. We will not be liable for damage caused by wear and tear, existing defects, inadequate packing, unavoidable movement of items in transit, or instructions given by the customer against our advice.

Waste, Disposal and Environmental Compliance

Any waste collection, disposal, or clearance work will be carried out only where it is lawful and expressly agreed in advance. We comply with applicable UK waste regulations, including requirements relating to the transfer, transport and handling of waste. Where necessary, we may ask you to describe the waste accurately so that we can assess whether it may be collected and how it should be handled. We reserve the right to refuse waste that is hazardous, prohibited, contaminated, or not properly described.

You confirm that any waste you ask us to remove belongs to you or that you have the authority to arrange its removal. You must not present waste that includes asbestos, chemicals, oils, clinical waste, pressurised containers, electrical equipment requiring specialist handling, or any other regulated material unless we have agreed in writing and the law allows collection. If incorrect information is provided, you may be responsible for any resulting fines, disposal costs, penalties, or clean-up expenses.

Where required by law, waste transfer documentation may be used, retained, or produced. You agree to co-operate with any reasonable compliance request connected with lawful disposal. We may take waste to licensed facilities only and may decline any job that appears likely to breach environmental rules. Any attempt to ask us to dispose of waste illegally, fly-tip, or breach duty-of-care obligations will be treated as a serious violation of these terms.

Insurance, Access and Force Majeure

We may hold appropriate insurance relevant to the services we provide, but insurance does not remove the need for careful packing, accurate information, and lawful conduct by the customer. Any insurance cover is subject to the insurer’s terms, exclusions, excesses, and claim procedures. If a claim is submitted, you must provide all information reasonably required for assessment. We do not provide automatic compensation for every incident, and coverage may depend on the circumstances of the job.

Access routes, staircases, lifts, driveways, and loading areas must be safe and suitable for the work. You must inform us of any physical constraints or building rules that could affect the service. If our team believes that a route is unsafe, we may refuse to proceed until the issue is resolved. We are not responsible for delays or damage caused by unsafe access conditions that were not disclosed before the booking.

We shall not be liable for failure or delay caused by events beyond our reasonable control, including but not limited to severe weather, fire, flood, road closures, strike action, civil disturbance, government restrictions, accidents, or vehicle breakdowns. In such cases, we will try to resume the service or arrange an alternative date, but we will not be liable for losses arising from the disruption so long as we use reasonable efforts to mitigate the impact.

General Legal Terms

These terms represent the entire agreement between you and us regarding the service, unless a separate written contract states otherwise. If we choose not to enforce a term on one occasion, that does not mean we waive our right to enforce it later. Any waiver must be in writing. You may not assign or transfer your rights under these terms without our consent. We may assign our rights where it is lawful and does not affect your rights materially.

If any part of these terms is found to be invalid, unlawful, or unenforceable, that part will be severed and the remaining terms will continue in full force. Headings are included for convenience only and do not affect interpretation. These terms are intended to comply with applicable UK consumer and commercial law, and nothing in them is intended to reduce your statutory rights where such rights apply.

Any disputes should first be raised with us so that we have an opportunity to review the matter and, where appropriate, resolve it informally. If a dispute cannot be resolved, it will be dealt with under the governing law and jurisdiction set out below. By booking a Bermondsey man and van service, you acknowledge that you have read, understood, and accepted these terms in full.

Governing Law

The contract between you and us, including any non-contractual obligations arising from it, shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the booking, or the services provided.

These Terms and Conditions are effective from the date of publication and may be updated from time to time. The version in force at the time of your booking will normally apply to that booking unless a later written agreement is made. Continued use of our man and van services after any update will be taken as acceptance of the revised terms where legally permitted.

Thank you for choosing Bermondsey Man And Van. These terms are intended to provide clarity, protect both parties, and ensure that each man with a van booking is handled lawfully, professionally, and with reasonable care.