These service terms and conditions set out the agreement between Bermondsey Man And Van and the customer for the provision of removal, transport, loading, unloading, and related man and van services. By making a booking, the customer confirms that they have read, understood, and accepted these terms. These terms are designed to create a clear and fair framework for both parties, covering the booking process, payments, cancellations, liability, waste regulations, and governing law. They apply to all standard man and van services, whether the job involves single-item transport, small removals, collection and delivery, or business and domestic assistance.

For the purposes of these terms, “we”, “us”, and “our” refer to Bermondsey Man And Van, while “you” and “your” refer to the customer, client, or person placing the booking. The service agreement begins when we accept a booking request and continues until the service has been completed and any outstanding charges have been paid. These man and van terms should be read in full before the service date, as they explain the responsibilities of both parties and the limitations that apply to our work.

We may update these terms from time to time to reflect operational changes, legal requirements, or improvements to our service. The version in force at the time of booking will normally apply to that booking unless we state otherwise. If any clause is found to be invalid or unenforceable, the remaining clauses will continue in full effect. Headings are included for convenience only and do not affect the interpretation of the agreement.

Booking process begins when you provide us with accurate details about the items to be moved, the collection and delivery points, access conditions, preferred date and time, and any special handling requirements. We may ask for photographs, measurements, floor levels, parking information, lift access details, and any restrictions that may affect the work. A quote is based on the information provided at the time of enquiry and may be revised if the scope of work changes. Acceptance of a quote does not itself confirm a booking until we confirm availability and send a booking confirmation.

It is your responsibility to ensure that all information supplied is complete and correct. If you fail to disclose relevant details, including oversized items, difficult access, restricted parking, or extra stops, we may need to amend the price, alter the vehicle size, or reschedule the job. Where the service involves time-based pricing, the final charge may vary according to the actual time spent, waiting time, congestion, or delays caused by access issues. A Bermondsey van service is booked on the basis that the items declared are the items to be moved, and we may refuse to carry undeclared goods that pose a risk or require different equipment.

We reserve the right to decline or cancel a booking if the job is unsafe, unlawful, outside our service scope, or materially different from the information originally supplied. You must ensure that someone authorised is present at pickup and delivery, unless agreed otherwise in writing. If keys, codes, permits, or documents are required to complete the service, you must provide them in good time. Delays caused by missing access arrangements or incorrect details may be charged as waiting time or treated as a failed job, depending on the circumstances.

Payments must be made in accordance with the price and payment method agreed at the time of booking. Unless we state otherwise, payment is due on completion of the service or in advance for certain bookings. We may require a deposit to secure the date, particularly for larger or scheduled removals. Any deposit paid will be deducted from the final bill unless the booking is cancelled in a way that makes the deposit non-refundable under these terms. We accept that customers need clarity, so the total charge will normally be explained as a quotation, fixed fee, hourly rate, or a combination of these.

If the service is charged by the hour, the timer may begin when the vehicle and crew arrive at the agreed collection point, or at another time clearly stated in the booking confirmation. Time spent waiting for access, parking, loading instructions, payment processing, or absent parties may be chargeable. Additional charges may also apply for long carries, multiple flights of stairs, congestion, tolls, parking fees, fuel surcharges, or specialist handling not included in the original quote. A man and van removal service may also incur extra costs where the customer requests changes after arrival that increase the workload or extend the duration of the job.

Late or non-payment may result in suspension of service, retention of goods where lawful, or recovery action for unpaid sums. We may charge reasonable administrative costs for failed payments, chargebacks, or overdue accounts, subject to applicable law. If a receipt or invoice is requested, we will provide it in a reasonable format. All prices are stated in pounds sterling unless we agree otherwise, and any taxes or statutory charges will be identified where applicable.

Cancellations should be made as soon as possible if you no longer require the booking. The cancellation terms may depend on how far in advance notice is given and whether we have already allocated staff, vehicle time, or equipment. Where a booking is cancelled with sufficient notice, we may offer a refund of any deposit, less any genuine costs already incurred. Where cancellation occurs at short notice, after dispatch, or on arrival at the address, we may charge a cancellation fee or retain the deposit to cover lost time and operational costs.

If you are not present at the agreed time, if access is unavailable, if the items are materially different from those described, or if the service cannot proceed for reasons within your control, this may be treated as a customer cancellation or failed booking. We may wait for a reasonable period, but we are not obliged to do so indefinitely. If you wish to reschedule, we will try to accommodate the request subject to availability. However, rescheduling does not remove any charge already incurred. The same applies where a Bermondsey man with a van job is delayed because the customer has not prepared the items, secured parking, or completed required documentation.

We may cancel or suspend a booking without liability where performance becomes impossible or unsafe because of weather, road closures, vehicle breakdown, staff illness, strike action, legal restriction, or any event beyond our reasonable control. In such cases, we will use reasonable efforts to rearrange the service or offer a refund for any portion not performed, depending on the circumstances. Neither party will be liable for cancellation caused by force majeure, provided reasonable steps are taken to reduce the impact. However, this does not affect any non-excludable legal rights.

Liability is limited to the extent permitted by law. We will take reasonable care when handling your items, but you remain responsible for ensuring that goods are adequately packed, labelled, and suitable for transport. Fragile, valuable, or irreplaceable items should be protected by appropriate packaging and disclosed to us in advance. Unless we have agreed to carry out specialist packing or dismantling, we are not responsible for damage arising from inadequate packing, pre-existing defects, unstable furniture, hidden weaknesses, or ordinary wear and tear.

We are not liable for loss or damage caused by circumstances outside our control, including but not limited to road incidents, third-party actions, adverse weather, traffic disruption, access restrictions, or incorrect information supplied by the customer. Our liability for direct loss arising from our negligence, where proven, will be limited to the lower of the value of the affected item or the total service charge for the job, unless a different limit is required by law. We do not exclude liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot legally be excluded.

You must notify us of any damage, shortage, or complaint as soon as reasonably possible and, in any event, within a reasonable time after completion of the service. Supporting evidence, such as photographs, invoices, or item descriptions, may be requested to assess any claim. Claims will not be considered for items that were already damaged, not declared, or not properly secured before collection. A Bermondsey van hire with driver arrangement does not transfer ownership or insurance responsibility for the goods to us; your own insurance should be checked for adequacy before the move.

Waste regulations apply to any service involving disposal, rubbish removal, clearance, or transport of items intended for recycling or lawful disposal. You must not ask us to remove hazardous, explosive, corrosive, contagious, or illegal materials unless we have specifically agreed to do so and are lawfully able to handle them. This includes items such as asbestos, chemicals, pressurised containers, medical waste, batteries, oils, fuels, and certain electrical or electronic components that require special treatment. We may refuse to carry items that are unsafe, contaminated, or unlawfully presented for removal.

Where a job involves waste or unwanted materials, you are responsible for telling us exactly what will be taken away and whether any items require segregated handling. We may require confirmation that the waste is yours or that you are authorised to arrange its disposal. You must not place controlled waste in our vehicle without disclosure. If waste is transported, handled, or disposed of, we will do so only in accordance with applicable UK waste laws and relevant duty of care requirements. We may request additional details to ensure compliance with licensing and disposal obligations.

Any recyclable, reusable, or resellable goods remain your responsibility until accepted by us for transport or disposal, and we do not guarantee the method or destination of final disposal unless expressly stated. If a customer misdescribes waste or presents prohibited materials, we may refuse collection, charge for wasted attendance, and report the matter where required by law. A man and van London service that includes rubbish removal must always be booked with honest descriptions, as inaccurate declarations can create legal and environmental risk.

Customer responsibilities include preparing the premises and the items so the service can be carried out efficiently and safely. You should remove loose contents, secure doors and drawers where appropriate, and ensure that items can be lifted and carried without creating unnecessary danger. If dismantling is required, it should be agreed in advance. We may decline to dismantle or reassemble items that are unsafe, incomplete, or beyond ordinary handling. You are also responsible for complying with any lease terms, building rules, parking restrictions, or permit requirements connected to the move.

We may use subcontractors, helpers, or replacement vehicles where necessary to complete the service. Any such personnel will act under our instruction or with our authority for the purpose of the booking. We may also take photographs for operational, evidence, or claim-handling purposes before, during, and after the service. These images may be used solely for internal records, compliance, or dispute resolution. They will be handled in line with applicable data protection obligations.

Neither party may assign the agreement without the other party’s consent, except where required for operational delivery by us. If we choose not to enforce any part of these terms on one occasion, that does not mean we waive the right to enforce it later. These terms, together with the booking confirmation and any written amendments agreed by both parties, form the entire agreement between us regarding the relevant job.

Governing law and jurisdiction are governed by the laws of England and Wales. Any dispute or claim arising out of or in connection with these terms, the booking, or the service shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where mandatory law provides otherwise. If you are a consumer, nothing in these terms affects your statutory rights. If there is any conflict between these terms and applicable consumer law, the law will prevail to the extent of the conflict.

These terms are intended to be fair, practical, and consistent with a professional man and van service. They balance the need for clear operational rules with your right to receive the service you booked, provided the relevant information is accurate and the job is lawful, safe, and within scope. We encourage customers to review the booking details carefully before confirming, especially where access conditions, item size, parking, or disposal requirements may affect how the service is delivered.

By proceeding with a booking, you confirm that you are authorised to enter into this agreement and that you accept these service terms and conditions. If you do not agree to any part of them, you should not use the service. These terms are designed to support reliable, transparent service delivery and to help ensure that every Bermondsey Man And Van booking is carried out as smoothly as possible.