Privacy Policy - Bermondsey Man And Van

This Privacy Policy explains how Bermondsey Man And Van collects, uses, stores, shares, and protects personal data. It applies to all Bermondsey Man And Van customers in the area, including individuals who request quotes, book services, make payments, communicate with us, or otherwise interact with our moving and transport services. We are committed to handling personal information in a lawful, fair, and transparent way in accordance with the UK GDPR and the Data Protection Act 2018.

1. Who We Are

Bermondsey Man And Van provides moving, transport, loading, unloading, and related household or business relocation services. In the course of delivering these services, we act as a data controller for the personal data we collect and use for our own business purposes. This policy applies to information relating to customers, prospective customers, suppliers, and other individuals whose data we process while carrying out our services.

2. Information We Collect

We may collect and process the following categories of personal data:

Identity data such as name, title, and any relevant identification details.
Contact data such as telephone number, email address, and service address.
Booking and service data including move dates, item lists, property access details, special handling requests, and service notes.
Payment data such as billing information and transaction records.
Communication data including messages, queries, complaints, and feedback.
Technical data where applicable, such as basic device, browser, or usage information collected through digital communication systems.
Operational data such as job history, route information, and service completion records.

We generally collect data directly from you when you make an enquiry, request a quote, confirm a booking, or correspond with us. In some cases, we may receive information from a third party where that is necessary to arrange or carry out a service, for example where a booking is made on behalf of another person.

3. How We Use Personal Data

We use personal data for the following purposes:

to provide quotes and manage bookings;
to carry out moving and transport services;
to communicate about timing, access, service requirements, and job updates;
to process payments and maintain financial records;
to respond to questions, complaints, and requests;
to improve our services, planning, and customer experience;
to maintain internal records and business administration;
to meet legal, tax, and regulatory obligations;
to prevent fraud, misuse, and security incidents.

We will only use your data for the purposes for which it was collected unless we reasonably consider that we need to use it for another compatible purpose and that the law permits this.

4. Lawful Basis for Processing

We process personal data only where we have a valid lawful basis under data protection law. Depending on the context, our lawful bases may include:

Contract

We process your data when it is necessary to take steps at your request before entering into a contract or to perform a contract with you. This includes handling quotes, arranging services, completing moves, and managing associated communications.

Legal Obligation

We may process personal data where required to comply with legal obligations, including accounting, record-keeping, tax, and other regulatory requirements.

Legitimate Interests

We may process data for our legitimate business interests, provided those interests are not overridden by your rights and freedoms. This may include service administration, improving operations, managing customer relations, securing our business systems, and defending legal claims.

Consent

In limited cases, we may rely on your consent, for example where this is required for certain optional communications or specific processing activities. Where consent is used, you may withdraw it at any time.

5. Data Sharing and Processors

We may share personal data with trusted third parties where necessary to provide our services or to operate our business. These third parties act either as processors or independent controllers depending on the service they provide.

Examples of processors may include:

payment service providers;
booking, scheduling, and administration systems;
IT hosting, cloud storage, and email service providers;
customer communication and messaging platforms;
accounting and invoicing systems;
professional advisers, such as accountants or legal advisers, where needed.

Where we use processors, they are only permitted to process personal data on our instructions and must keep it secure and confidential. We take steps to ensure any processor we use offers suitable data protection safeguards.

We may also disclose personal data if required by law, to respond to lawful requests from authorities, to protect our rights or property, or in connection with a business restructuring or sale, subject to applicable legal requirements.

6. Data Retention

We keep personal data only for as long as necessary to fulfil the purposes for which it was collected, including for business administration, legal compliance, and the establishment or defence of legal claims.

In general, retention periods are determined by the following factors:

whether the data is needed to complete a booking or service;
whether we are required to retain it for tax or accounting purposes;
whether there is an ongoing dispute, claim, or complaint;
whether retention is necessary for legitimate business records.

When personal data is no longer required, we will delete it securely or anonymise it so that it can no longer be associated with an individual. Some records may be retained for a longer period where this is required by law or where there is a valid business reason.

7. Security of Your Data

We use appropriate technical and organisational measures to protect personal data against accidental loss, unauthorised access, misuse, alteration, or disclosure. These measures may include access controls, secure storage, confidentiality obligations, and regular review of our handling practices. While no system can be guaranteed to be completely secure, we work to reduce risks and maintain an appropriate level of protection.

8. Your Data Protection Rights

Under data protection law, you may have the following rights in relation to your personal data:

Right of access - you can request a copy of the personal data we hold about you.
Right to rectification - you can ask us to correct inaccurate or incomplete data.
Right to erasure - you can ask us to delete your data in certain circumstances.
Right to restrict processing - you can ask us to limit the way we use your data in certain situations.
Right to object - you can object to processing based on legitimate interests or direct marketing.
Right to data portability - you can ask for certain data to be provided in a structured, commonly used format.
Right to withdraw consent - where processing is based on consent, you may withdraw it at any time.

You also have the right to lodge a complaint with the UK Information Commissioner's Office if you believe your data has been handled unlawfully or unfairly. We encourage you to contact us first so that we can try to address your concerns promptly.

9. Children’s Data

Our services are intended for adults and businesses. We do not knowingly collect personal data from children unless it is necessary in connection with a service request and is provided by a parent, guardian, or authorised adult. If we become aware that we have collected data inappropriately, we will take steps to delete it where required.

10. International Transfers

Where any service provider stores or accesses data outside the UK, we will ensure that appropriate safeguards are in place to protect your information and that any transfer complies with applicable data protection law. Such safeguards may include approved contractual protections or use of service providers in jurisdictions with adequate protections.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. Any revised version will apply from the date it is published or otherwise communicated. We encourage customers in the Bermondsey area to review this policy periodically so they remain informed about how their personal data is handled.

12. Summary of Our Commitment

Bermondsey Man And Van is committed to handling personal information responsibly, securely, and transparently. We only collect data that is necessary, we use it for clear and lawful purposes, we retain it only as long as needed, and we share it only with trusted processors or where required by law. Our approach is designed to respect your privacy while enabling us to provide reliable moving services to all Bermondsey Man And Van customers in the area.

This policy is intended to be clear and accessible, and it should be read as applying to all customers and service users within the Bermondsey Man And Van service area.